Chase Bank Wire Transfer Fraud
Your Money is Not Safe at Chase
Betsy R
A text from Chase, came to my phone asking if I had authorized a $1700 wire transfer. As soon as I typed NO my phone rang. The caller said he was a Chase fraud investigator. He asked me to compare the number on my caller ID to the phone number printed on the back of my Chase debit card. It was the same number.
To be sure he was speaking with the account owner, he sent a text to my cell phone. I had to repeat the code back before he would speak with me. He never asked for my account number, password or any confidential information because he seemed to know everything already. He said scammers were emptying my accounts and to stop them, I had to change my debit card pin by typing the old one then a new one into my phone.
Somehow he was able to steal $10,700 from our accounts. During the time I was on the phone with him, I called Chase 3 times to make sure the caller was legitimate.
All 3 times there was a 20 minute wait to speak with an agent. My Chase branch wasn't open so no one could help.
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It took just an instant for the man to steal $10,700. We reported the crime to Chase within 15 minutes but they said there was nothing they could do. We filed a claim but Chase denied it saying either we authorized the transfer or received a benefit from it. Neither are true.
Betsy R
Image & story
from KMGH TV
Amber M
Image & story
from WXYZ TV
I had just left the bank when I got a text that alerted me to fraud on my Chase account, As I was going through the prompts, I received a call from Chase. The caller knew my name, my accounts, the balances; he knew everything. He said to secure the account, we have to move your money.
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It was a scammer who tricked me into making a wire transfer to what I thought was a new secure account. Now I'm missing $17,500. I rushed back to the bank to try to stop the wire transfers but the banker said "it's not on us to be able to stop it."
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I have no idea how the caller had so much of my account information already. All I know is that my money is gone. So is my trust in Chase.
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Scott Z
Image & story
from KDVR TV
$137.000 was stolen from both my business and personal Chase bank accounts. It started with a text asking if I attempted a wire transfer for the amount of $4,500. I immediately reached out to my business partners to ask if they initiated a wire but they had not. I called my local branch and they gave me a number for the Chase Fraud Department. Before calling, I answered NO to the text. Within 30 seconds I got a call from the very same number that my branch had just given me to call the Chase Fraud Department.
The man on the phone had my bank account number and knew my balances. He sent me a one time pass code to confirm my identity and I read it back to him. That’s all he needed to wire $137,130 out of my Chase accounts in 11 different fraudulent transfers.
Everything they said on that call - “You’re on a recorded line, here’s who were are, here’s what we see, here’s what we need - everything was identical to what we’ve experienced with the actual fraud team. They asked the exact same questions . The level of sophistication, the level of knowledge that they had about the banking systems was unbelievable.
I’m so frustrated that Chase’s fraud detection system didn’t red flag what was happening. In all of our years of banking with Chase, we have never wired money anywhere so 11 transfers of more than $137,000 should have set off red flags.
Every morning I just wake up and start all over again and try to accept that our money is gone.
I got a phone call with the very recognizable Chase voice of a female saying there was potential wire fraud on my account and that I needed to press 1 to speak to a fraud agent. I was soon speaking to a man who identified himself as a Chase Bank representative.
He appeared to be calling from the bank's phone number as printed on the back of my card. I kept getting texts from Chase, giving me ID codes and all kinds of things, and after a few hours he said, ‘OK, your account is locked, take two forms of ID, walk into a branch and get your account unlocked.
So I went to my branch. The banker who helped me had no idea that he facilitated access to my account for the thieves who had phoned me. As a customer, everything looked fine, and I walked out of the door, not realizing that I was now launching this whole scheme on the part of someone on the phone that didn’t work for Chase.
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The scammers wired over $30,000 out of my account over the next week. To me, it’s a lifetime of work.
Milissa F
Image & story
from KOIN TV
We share our stories to show how easy it was for our money to be stolen from Chase
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